Shipping & Returns

Shipping Policy

Welcome to Kinza Food (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://www.kinzagrocery.com/ (together or individually “Service”) operated by Kinza Food.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at kinzafood.net@gmail.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

We will sell only the meat that we would eat ourselves.
At KINZA FRESH, we’re big meat-lovers. And by big, we mean huge. So when it comes to the meat we put on your plate, we’re extremely picky. Every single product is handpicked by a team with years of experience.

If it’s not fresh, we won’t sell it
For meat to stay fresh and retain its natural juices, it needs to be stored at a temperature between 0° and 5°C. We maintain this temperature from the time we procure the product to cleaning, cutting and storing it, until it leaves for delivery. And even when it’s out for delivery, we keep it chilled right up to your doorstep. Did we mention that we’re obsessed?

We will charge only for what you buy
Doesn’t everyone do this? Not really. Most other places first weigh the meat, then cut up the pieces, and throw out the parts which aren’t fit to eat, such as offal, gizzard, wingtips, etc. But you still pay based on the original weight even though what you finally get is 10% to 30% less

Return & Refunds Policy

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

DISCLAIMER

Last updated: 2021-03-24

WEBSITE DISCLAIMER

The information provided by Kinza Food (“Company”, “we”, “our”, “us”) on https://www.kinzagrocery.com/ (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

EXTERNAL LINKS DISCLAIMER

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

For example, the outlined Disclaimer has been created using PolicyMaker.io, a free web application for generating high-quality legal documents. PolicyMaker’s disclaimer generator is an easy-to-use tool for creating an excellent sample Disclaimer template for a website, blog, eCommerce store or app.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

ERRORS AND OMISSIONS DISCLAIMER

While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Kinza Food is not responsible for any errors or omissions or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose.

In no event will Kinza Food, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

LOGOS AND TRADEMARKS DISCLAIMER

All logos and trademarks of third parties referenced on https://www.kinzagrocery.com/ are the trademarks and logos of their respective owners. Any inclusion of such trademarks or logos does not imply or constitute any approval, endorsement or sponsorship of Kinza Food by such owners.

Should you have any feedback, comments, requests for technical support or other inquiries, please contact us by email: kinzafood.net@gmail.com.